Answers To Help You
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Standard shipping within Egypt takes 3-5 business days. We also offer urgent delivery within 1-2 business days for an additional fee of 100 EGP. Orders placed before 2 PM are processed the same day.
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition with tags attached. Prayer mats must be unopened and unused. To initiate a return, please contact our customer service team via WhatsApp or email with your order number.
We accept cash on delivery (COD), Visa and Mastercard credit/debit cards, Fawry, and Vodafone Cash. All online payments are processed through a secure, encrypted payment gateway to protect your information.
Our isdals and kaftans are designed with a relaxed, one-size-fits-most approach to ensure comfort during prayer. Each product page includes detailed measurements. If you are between sizes or have specific fit concerns, please contact us and we will be happy to help you find the perfect fit.
Once your order is shipped, you will receive a tracking number via SMS and email. You can use this number to track your package in real time through our shipping partner's website. You can also check your order status by logging into your account on our website.
Yes! We offer free standard shipping on all orders of 2,000 EGP or more within Egypt. For orders below this amount, a flat shipping fee applies. Keep an eye on our offers page for special free shipping promotions throughout the year.
Each product includes specific care instructions on its label. In general, we recommend washing prayer garments in cold water on a gentle cycle and hanging them to dry. Velvet prayer mats should be spot-cleaned or vacuumed gently. Avoid using bleach or harsh detergents to preserve the fabric quality and color.
Only one discount code can be applied per order. However, discount codes can be combined with ongoing site-wide sales and campaigns. Bundle discounts are applied automatically and do not require a code. Check our offers page for the latest promotions and deals.